I will be a benefit an organization that can use an articulate professional with exceptional communication, organization and leadership skills who offers strong computer proficiency and a track record of excellence and leadership sills.
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Lynnwood, WA Technical Customer Support: Proactive Services Specialist
October 2007 - December 2008
Responsibilities included providing consistent high quality support for dealers who called in with questions or issues pertaining to their website or other Cobalt applications. I assisted Cobalt customers with optimizing their Cobalt products and services, resolving technical issues or questions with increased attention to each dealership. I work with the Advocates to ensure that each dealer is taken care of in as prompt and efficient a manner as possible. I assist dealers with website changes, weekly ads, escalation of technical and content issues that are not readily resolved, as well as placing an emphasis on follow up with the dealer to maintain good will and flow of information. In this position I have consistently met and exceeded the metrics required.
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Goodrich ATS c/o Volt Services
Everett, WA Data Entry Records Clerk
March 2006 - September 2007
During an average day I would print work order cards as needed by customer.
Gather completed paperwork from work areas on hangar floor. After work has
been completed, and work orders have been gathered. I would audit work
cards to ensure authorized personnel have signed where needed and all
required signatures are present. If all signatures are not present, I will
bring work card to appropriate crew to remedy. I would then enter into
computer system discrepancies noted by aircraft inspectors. Enter into
computer system action taken on the discrepancies. Verify status of work
order cards. Confirm the tally of completed work cards. Breakdown work
orders to prepare for digital scanning. Scan work orders into high speed
IKON scanner. Assemble work orders and staple together to ship the original
copies to customer corporate offices.
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Westmark Hotels
Seattle, WA Hotel Reservation Agent
September 2005 - Fevruary 2006
As a Reservation Agent I answered telephone calls in a small call center and accurately enter hotel bookings into central reservation system according to company standards. Input reservations submitted by properties as they arrived. Process requests for confirmation, brochures and rates from guests Work as a team player in accomplishing department objectives. A knowledge of Microsoft Office including Excel, Work and Outlook as well as internal booking program.
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Shuttle Express
Seattle, WA Airport Shuttle Driver
June 2005 - September 2005
My first priority is to provide friendly, quality service to our guests. As a professionally trained, drug free, uniformed driver, I went through customer service, map reading and on going safety training. I must ensure all vans were cleaned each shift as well as inspected for any possible problems that may affect the safe operation of the van. Ability to effectively manage time.
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Emanuel Inc
Renton, WA Shift Supervisor and Cashier
October. 2004 - June 2005
As Shift Supervisor on the overnight shift in a very fast paced convenience store and petrol station in Renton Highlands, I was responsible for most deliveries of petrol and store product, supervise shift changes and cash register transactions. I had several regular delivery persons whom I would confer with to maximize increase sales and decrease theft. I had innumerable regular patrons, all of whom I addressed by name and kept abreast of developments and activities in the area, as several were area business owners and employees. Return to top
Western Wireless
Issaquah, WA Customer Care Representative
August 2004 - October 2004
Working for an inbound wireless call center my responsibilities include, handling inbound calls from existing customers who are responding to promotional offers, identify eligibility for offers, answer customer questions, recommend accessories to customer depending on chosen equipment, complete order forms and submit for shipping, identify customers who may benefit from additional services, and transfer to specialized sales departments. The occasional outbound call to our customer base to tell them about our digital services, or for follows up purposes.
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Barnes and Noble Booksellers
Seattle, WA Book Seller
September 2003 - August 2004
Working as a Book Seller I am responsible for informing customers and assisting them in finding the title or product they desire. I am also responsible for running the cash registers according to company standards. This includes original sales, inquiring if everything the customer was searching for was found if not informing the customer we are able to have it special ordered. Following procedures for returns and exchanges in a timely manner.
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Temporarily Yours
Seattle, WA Administrative Assistant
April 2003 - September 2003
Working as an Administrate Assistant I am responsible for a variety of tasks including: Computer data entry, customer service, assistant to various department managers. Assisted attorneys in retrieving information and documents on demand basis. Provided shipping, inventory control and cataloging using bar code and 10 key systems, mailroom, warehouse, copy machine operator, and document filing are some of the many duties. Performance of all office procedures and tasks as assigned. Job duties fluctuate according to assignment. Return to top
Kelly Services
Columbus, OH Industrial Temp Sept. 2002 - April 2003
I provided shipping, loading and unloading of product in a warehouse environment for major retail stores. The Limited, Bath and Body Works, Lane Bryant, and Victoria's Secret were some of the clients. The ability to learn systems used in the warehouse, quickly with little instruction was a key element in my position. 10 key, data entry, knowledge of computer systems in use at facility was some of the skills required. Return to top
Amazon.com
Huntington, WV Digital Order Technical Support Specialist Nov. 1999 - June 2002
Maintain a high level of accessibility as both a general and technical resource for department members. Continue to provide prompt, efficient, customer-oriented service to Amazon.com customers. Grasp technical problems, think analytically, adeptly learn new information and communicate effectively to respond to customers' technical concerns. Documents and report web site problems to appropriate departments as needed. Offer instructions in technical tool usage and specialized technical topics to Tec help reps and other departmental groups. Conduct e-mail reviews for Tec help team members. Participated in phone listen-in with the Technical Support Supervisor, for Quality Assurance purposes as needed. Show flexibility in assuming new responsibilities and challenges.
Customer Service Team Lead
Function as an authority and an escalation point for departmental wide operational procedures by keeping abreast of current Amazon.com developments, while maintaining a high level of accessibility as a general resource for department members by maintaining knowledge of Customer Service resources. Coach CS Reps towards improvement and where necessary offer additional instruction in tool usage and on other topics as required. Assist team with performance assessments by providing feedback to the supervisor regarding mentoring sessions with CS Reps following QA procedures as outline by the QA guidelines. Contribute a positive team environment by, pro-actively aiding team members with difficult customers contacts for both phone and e-mail. Contribute to any overflow work from phones or e-mail as appropriate and as delegated. Successfully complete approved special projects as assigned. Some additional projects I managed were creation and maintenance of team home page. Provide communication between management and reps via email and team meetings. Oversee team operations when supervisor is not available. I was the contact person between CS and the Fraud Detection team as necessary. I was also part of the Product Review Editorial team. I assisted the marketing team when needed. Return to top
Linux Journal
Seattle WA Subscription Staff
June 1999 - Oct 1999
Part of a small subscription staff at Linux Magazine. Responsibilities
included a basic knowledge of Linux. Accounting skills were required for daily
deposits of subscription payments. Process returned magazines and
inform customers of address correction procedure. Start and renew
subscriptions via fax, postal service phone or email. Emphasis on subscription
deadline and ensure that all requests were answered before cut-off
date each month.
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Subway Sandwiches
Seattle, WA Assistant Deli Manager
June 1998 - June 1999
I was responsible for opening procedures and closing procedures depending on scheduling needs. I would prepare for daily lunch by stocking all items according to popularity and usage. I created a system for our staff to use in order to increase productivity and reduce the amount of time a customer spent in line while reducing waste and errors during our lunch rush. I would clean the deli according to Health Board standards. I was also responsible for informing Manager of inventory levels in order to allow proper ordering and delivery time.
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Walden Software
Seattle, WA Computer Software Sales
Oct. 1997 - June 1998
Retail sales of personal computer software and hardware. Trained new employees in store operations. Skilled in troubleshooting and problem solving. Comprehensive knowledge of commercially available software for Windows and Macintosh computers, and home entertainment systems such as Sony Playstation, Nintendo 64. Accounting skills for all transactions including processing gift certificates, credit cards, personal checks and cash. Make nightly deposits after closing the store. Receive shipments, label and display stock according to headquarters guidelines.
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